Southbank Centre Festival of Britain 60th anniversary celebrations

Be part of the Southbank Centre Festival of Britain 60th anniversary celebrations.

We’re celebrating the 60th anniversary of the 1951 Festival of Britain with MasterCard with a Festival across the the Southbank from Friday 22nd April until Sunday 4th September. There’ll be an exciting mix of contemporary British cultural talent, reflecting the history of Britain and the site, which began in 1951 when the Royal Festival Hall was built as part of the original Festival of Britain.

There are two types of roles, Volunteer Welcomers and Volunteer Team Leaders:

Volunteer Welcomer

What you’ll be doing:

  • Help make our visitor’s day out even more special, unique, exciting and memorable
  • Be part of the Southbank Centre team, mostly working outdoors
  • Talk with visitors as they explore what’s on
  • Give assistance to visitors on how to find their way around
  • Encourage visitors to join in with activities, sometimes by taking part yourself
  • Provide information and hand out leaflets for Festival and Southbank Centre events
  • Help keep the Festival looking great at all times
  • Be supportive of your colleagues and offer help if needed
  • And of course a whole load of other things you might be asked to do!

 

How you’ll be doing it:

  • It’s a busy place and you’ll be speaking to lots of visitors every shift
  • You’ll have great face-to-face and verbal communication skills
  • You’ll work as part of small teams based around the Festival at Southbank Centre, mostly outdoors
  • Be positive and willing to offer help throughout your shift
  • It’s important to keep up high customer care standards
  • Remember to keep calm under pressure so you can solve problems and ask for help if you need it
  • A Team Leader will be there to help and support you
  • It will be summer, but being outside you’ll need to be prepared for the weather!

 

Volunteer Team Leader

What you’ll be doing:

  • Supervise the Southbank Centre Volunteer Welcomers who will mostly be working outdoors
  • Help to create and manage the Volunteer roster  
  • Check that Volunteers have their uniforms  
  • Make sure Volunteers have information and leaflets to be able to answer visitors’ questions
  • Resolve any problems brought to you and ask for help if you need it
  • Pass on important feedback to Customer Relations
  • Support with the selection and training of Volunteer Welcomers
  • And of course a whole load of other things you might be asked to do!

How you’ll be doing it:

  • It’s a busy place and you’ll be helping lots of Volunteers and visitors every shift
  • There’ll be a standard roster which will need checking each week and any gaps filled
  • You’ll show the Welcomers where they will be working and make sure they are in the right place
  • If you need help on the day, let your supervisor know
  • You’ll need great communication and organisationalskills
  • It’s important to keep up high customer care standards
  • Remember to keep calm under pressure so you can solve problems and ask for help if you need it
  • There will be small teams of Welcomers based around Southbank Centre, mostly outdoors
  • You’ll use email, Word and Excel
  • You’ll need to be able to handle any difficult situations sensitively and confidentially
  • And you’ll have a lot of common sense you won’t be afraid to use!
Organisation: 
Southbank Centre
Location: 
Royal Festival Hall, SE1 8XX
Event date: 
22nd April - 4th September 2011
Deadline for volunteer applications: 
Saturday, September 3, 2011
http://www.southbankcentre.co.uk/volunteer
Contact name and email address: 
Lori Lane; volunteer@southbankcentre.co.uk